"ComTek’s SAP AMS support enhances the performance of one of their SAP Product-based Clients.”
Client Profile
The Client is an SAP product-based company, with main operations in the US. Their product is mainly involved in providing data archiving, integration and migration services for their customers in the finance sector.
Challenges
Business Perspective
The main challenge for our Client was balancing their internal product development and their external services for their customers. An imbalance between these two areas was causing delayed project deliverables for their customers while missing out on the timely release of the bug fixes and enhancements to their existing products. The ideal solution would be the ability to build two separate teams to manage the contrasting capabilities and different KPIs of Product Development and Customer Support Services to measure the success or failure of each of the expected deliverables. This would help them successfully carry out the implementations of the latest and greatest version of their product for central finance-based data migration projects.
Technical Perspective
On the Services Delivery side, the client was dealing with a large amount of data that required source validation and accurate currency conversion and amount validation for all entries. This data was being presented in UFF file format which was taking more time than expected for ensuring data hygiene. The entire data validation process was very tedious with processes involving the exchange of multiple UFF files.
The client approached ComTek for a feasible solution in October 2021.
Solution Strategy
ComTek revamped the client’s entire service approach by acting as their extended team. With a dedicated team to handle the client’s service requirements, ComTek was quickly able to support them with data archiving, integration, and migration services for multiple projects at the same time. Our expert resources were a part of the end-to-end process and were actively involved from the planning and discovery phase to the design, development and deployment phases.
We closely worked with the client to understand their needs and scale our resources as needed. Through a proactive and leadership approach, our senior resources handled projects involving some of the leading FinTech firms to deliver superior outcomes for our clients. The implementation of SLAs; RCAs; KPIs; KBs; enabled efficient resource allocation and enhanced productivity. We also kept track of the progress of all projects and ensured the quality of delivery with daily, weekly, and quarterly Status Updates; and regular performance reviews of the consultants for the client.
Methodology
- 1. First, our resources gathered information about SAP BO implementation objectives for each project individually, to understand the unique requirements.
- 2. Based on the objectives business process maps to define data requirements and formats were made and strategy documents were finalized.
- 3. Automated and manual data migration requirements were defined based on data mapping. Plans for data quality and security were laid out.
- 4. Data migration was executed which included preparation and data loading in a quality assurance environment. This step ended with testing and quality assessment.
- 5. Data was migrated to the production environment and support was provided for the resolution of any technical or functional issue.
Results
Business Advantage
Within a short time, ComTek has become a strategic partner for the client by enabling them to focus on their core business area of product development. ComTek has offered technical expertise that is scalable, reliable and tailored to the client’s needs. ComTek’s comprehensive solutions have helped in enhancing the performance of the client’s SAP projects. The best practices and industry standards implemented in the Project and Delivery Management have uplifted ComTek from being 1 of the 6 Vendors at this Client location to being their preferred vendor in just 4 months. The ongoing Training in the Soft and Technical skills of the Consultants for their continuous and consistent growth has been the biggest takeaway in this endeavor so far.
Technical Outcomes
- Successful delivery of transactional changes
- Improvements in source files and company code
- Profit center mappings through master data
- Implementation of CFIN
- to eliminate error-prone data, without much disruption to operations
- for risk-free error resolution
- enabling proactive monitoring of duplicate data
Planned Next Steps
The ComTek Advantage
- Proactive approach to understanding the pain points at the client’s location
- Industry best standards in project and delivery management
- Qualified and certified senior-level consultants
- Consistent and continuous growth of consultants through soft and technical skills training
- Daily, weekly, and quarterly status updates, performance reviews
- Preparing and maintaining CMMI level documentation of RCAs, KPIs, SLAs, KBs, etc
- Affordable cost through the onshore-offshore AMS support model